Contact us

We offer multiple convenient ways to get in touch with our team. Whether you prefer a quick phone call, a detailed email, or a message through our website, we are ready to assist you.

📞 Phone Support

For immediate assistance, our customer support team is available by phone during business hours.

Phone Number: +84913076512

Business Hours: Monday through Friday, 9:00 AM to 6:00 PM (Central Time)

Our phone lines are staffed by friendly, knowledgeable representatives who can help with:

  • Product inquiries and recommendations

  • Order status and tracking

  • Returns and exchanges

  • Custom engraving requests

  • Wholesale and bulk order inquiries

  • Any other questions you may have

If you reach us outside of business hours, please leave a voicemail with your name, phone number, and a brief message, and we will return your call promptly on the next business day.

✉️ Email Support

For non-urgent inquiries or if you prefer written communication, please email us. Our team strives to respond to all emails within 24 to 48 hours, often much sooner.

Email Address: HobiGlobal.Office@gmail.com

When emailing us, please include:

  • Your full name

  • Order number (if applicable)

  • A detailed description of your question or concern

  • Any relevant attachments (photos, screenshots, etc.)

Common Reasons to Email Us:

  • Product questions and detailed specifications

  • Assistance with placing an order

  • Custom engraving requests and design consultation

  • Wholesale partnership inquiries

  • Feedback and suggestions

  • Press and media inquiries

We take every email seriously and will ensure that your inquiry is directed to the appropriate team member for a thorough and helpful response.

🌐 Website Contact Form

For your convenience, we also offer a contact form on our website at hobiglobal.online. Simply navigate to the Contact Us page, fill in your details, and submit your message. This is an excellent option if you prefer to reach out through our website or if you are browsing our collection and have a quick question.

How to Use the Contact Form:

  1. Visit hobiglobal.online

  2. Navigate to the Contact Us page

  3. Fill in your name, email address, and phone number

  4. Provide a detailed message

  5. Click “Submit”

We will respond to your inquiry as quickly as possible, typically within 24 to 48 hours.

📍 Physical Address

While our primary operations are online, our headquarters are located in Houston, Texas. If you need to send correspondence or returns, please use the following address:

Hobi Global LLC
10300 WEST OFFICE DR STE 108C
HOUSTON, TX 77042
United States

Note: Our physical location is not open to the public for walk-in shopping. However, if you need to send us mail, returns, or other correspondence, please send them to the address above. For returns, please ensure you have obtained a Return Merchandise Authorization (RMA) number before shipping.

Frequently Asked Contact Questions

To help you get the information you need quickly, we have compiled answers to some of the most common inquiries we receive.

Order Questions

How can I track my order?
Once your order has been shipped, you will receive a confirmation email with a tracking number. You can use this number to track your package through the carrier’s website. If you did not receive a tracking number, please check your spam folder or contact us, and we will resend it.

Can I change or cancel my order?
We understand that plans can change. If you need to modify or cancel your order, please contact us as soon as possible. We will do our best to accommodate your request, but please note that once an order has been processed and shipped, we may not be able to make changes.

What payment methods do you accept?
We accept all major credit cards, debit cards, Apple Pay, and Google Pay through our secure Stripe payment gateway. For more details, please see our Payment Methods page.

Do you offer gift wrapping?
Yes! We offer beautifully presented gift packaging for many of our products. Please indicate your gift-wrapping preference when placing your order, and we will ensure your item is ready for gifting.

Product Questions

What types of wood do you use?
We use a variety of sustainably sourced hardwoods, including cherry, maple, walnut, sapele, sinker cypress, purple heart, and olive wood. Each type of wood offers unique grain patterns, colors, and characteristics that make every piece one of a kind.

Are your products food-safe?
Absolutely. All of our cutting boards, utensils, and serving pieces are finished with food-safe oils and waxes. We never use toxic finishes or coatings, ensuring that our products are safe for preparing and serving food.

How do I care for my cutting board?
We recommend regularly oiling your cutting board with a food-safe mineral oil or a beeswax and oil blend. This helps protect the wood, prevent cracking, and maintain its beautiful appearance. For detailed care instructions, please refer to our product descriptions or the care guide included with your order.

Can you engrave my product?
Yes! We offer custom engraving on many of our products. You can add names, initials, dates, or special messages to create a truly personalized gift. Please review the engraving options on the product page or contact us for more details.

Shipping Questions

Do you ship internationally?
Yes, we ship to customers worldwide. We are proud to bring our handcrafted products to kitchens across the globe. International shipping rates and delivery times vary by destination. For more details, please see our Shipping Policy or contact us for a quote.

How much does shipping cost?
Shipping costs depend on the destination, the weight of your order, and the shipping method selected. You will see the shipping cost at checkout before completing your purchase. We strive to offer competitive shipping rates and often provide free shipping on orders over a certain amount.

How long does shipping take?
Delivery times vary based on your location and the shipping method chosen. Domestic orders typically arrive within 3 to 7 business days, while international orders may take 7 to 21 business days. We provide tracking information for all orders so you can monitor your shipment.

Returns and Exchanges

What is your return policy?
We want you to be completely satisfied with your purchase. If you are not happy with your order, you may return it within 30 days of receipt for a refund or exchange. Products must be unused, in their original condition, and in the original packaging. Custom engraved items are non-returnable unless there is a manufacturing defect.

How do I initiate a return?
To initiate a return, please contact us at HobiGlobal.Office@gmail.com or call +84913076512. We will provide you with a Return Merchandise Authorization (RMA) number and instructions for returning your item.

Do I have to pay for return shipping?
Return shipping costs are the responsibility of the customer unless the return is due to a defect or error on our part. We recommend using a trackable shipping method to ensure your return arrives safely.

Wholesale and Bulk Orders

Do you offer wholesale pricing?
Yes, we offer wholesale pricing for retailers, event planners, and businesses interested in purchasing our products in bulk. Please contact us directly to discuss your needs, and we will provide a customized quote.

What is the minimum order quantity for wholesale?
Minimum order quantities vary depending on the product and your location. Please reach out to us, and we will work with you to find a solution that meets your requirements.

Custom Engraving and Personalization

What can you engrave?
We can engrave names, initials, dates, short phrases, logos, and custom designs on many of our products. Whether you are creating a personalized gift for a wedding, anniversary, birthday, or corporate event, we can bring your vision to life.

How long does engraving take?
Engraving typically adds 1 to 3 business days to the production time. During busy seasons, this may extend slightly, but we will always keep you informed of the timeline.

Can I see a preview of the engraving?
Yes! We are happy to provide a digital proof of your engraving design before we begin production. This ensures that you are completely satisfied with the design and placement.

Feedback and Suggestions

We value your feedback. Your thoughts and suggestions help us improve our products, services, and overall customer experience. Whether you have a compliment, a concern, or an idea for a new product, we would love to hear from you.

Please email us at HobiGlobal.Office@gmail.com or use our website contact form to share your feedback. We read every message and take your input seriously.

Our Commitment to You

When you reach out to Hobi Global, you can expect:

  • Prompt Responses: We aim to reply to all inquiries within 24 to 48 hours.

  • Friendly and Professional Support: Our team is courteous, knowledgeable, and committed to helping you.

  • Clear Communication: We provide straightforward, helpful answers to your questions.

  • Problem Resolution: If there is an issue, we will work diligently to resolve it to your satisfaction.

Your trust is important to us, and we are honored that you have chosen Hobi Global for your kitchenware needs.

Connect with Us Online

Stay connected with Hobi Global and be the first to know about new products, promotions, and behind-the-scenes content.

Website: hobiglobal.online

Email: HobiGlobal.Office@gmail.com

Phone: +84913076512

We invite you to explore our website, follow us on social media, and sign up for our newsletter to stay updated on all things Hobi Global.

Final Words

Thank you for considering Hobi Global. We are passionate about what we do, and we are dedicated to providing you with exceptional products and service. Whether you are a first-time customer or a loyal supporter, we are here to serve you.

Please do not hesitate to reach out. We look forward to hearing from you and helping you discover the beauty of handcrafted kitchenware.

Hobi Global LLC — Where Craftsmanship Meets Culinary Art.

Contact Information:

  • Address: 10300 WEST OFFICE DR STE 108C, HOUSTON, TX 77042

  • Phone: +84913076512

  • Email: HobiGlobal.Office@gmail.com

  • Website: hobiglobal.online