Refund and Return Policy

Our Commitment to Your Satisfaction

At Hobi Global LLC, we take great pride in the quality and craftsmanship of every product we create. Each cutting board, cheese board, kitchen utensil, and artisan accessory is handcrafted with care, using sustainably sourced hardwoods and food-safe finishes. We want you to love your purchase as much as we loved making it.

We understand that sometimes a product may not meet your expectations, or you may simply change your mind. That is why we have established a fair, transparent, and customer-friendly Refund and Return Policy. Our goal is to make the return process as simple and hassle-free as possible, so you can shop with confidence knowing that your satisfaction is our priority.

30-Day Return Policy

We offer a 30-day return policy on most products purchased directly from our website, hobiglobal.online. You have 30 calendar days from the date you receive your order to initiate a return.

Eligibility Criteria

To be eligible for a return, your item must meet the following conditions:

  • Timeframe: The return request must be initiated within 30 days of the delivery date.

  • Condition: The item must be unused, in its original condition, and free from damage, scratches, stains, or odors.

  • Packaging: The item must be returned in its original packaging, including any protective materials, inserts, and accessories.

  • Proof of Purchase: A valid order number or proof of purchase is required.

Non-Returnable Items

Certain items are not eligible for return due to their personalized or perishable nature. These include:

  • Custom Engraved Items: Products that have been personalized with names, initials, dates, or custom designs cannot be returned unless there is a manufacturing defect or error on our part.

  • Made-to-Order Items: Products that are specifically crafted to your specifications, including custom sizes, wood combinations, or special designs, are non-returnable.

  • Gift Cards: Gift cards and digital vouchers are non-refundable.

  • Final Sale Items: Products marked as “Final Sale” or “Clearance” are not eligible for return.

  • Personal Care Items: For hygiene reasons, certain items such as aprons, oven mitts, and other fabric products may not be returnable if the packaging has been opened.

How to Initiate a Return

Returning an item to Hobi Global is simple and straightforward. Please follow these steps:

Step 1: Contact Our Customer Support Team

Before sending your item back, you must contact us to obtain a Return Merchandise Authorization (RMA) number. Returns without an RMA number may not be accepted.

You can reach us via:

  • Email: HobiGlobal.Office@gmail.com

  • Phone: +84913076512

Please provide the following information when you contact us:

  • Your order number

  • The name of the product you wish to return

  • The reason for the return

  • Any relevant photos (if the return is due to damage or defect)

Step 2: Receive Return Instructions

Our customer support team will provide you with:

  • An RMA number

  • Detailed return instructions

  • The return shipping address

Please write your RMA number clearly on the outside of the package.

Step 3: Pack Your Item Securely

To ensure your item arrives safely, please:

  • Use the original packaging if possible

  • Wrap the item in protective material to prevent damage during transit

  • Include a copy of your order confirmation or a note with your order number and RMA number

Step 4: Ship Your Return

You are responsible for the cost of return shipping unless the return is due to a defect or error on our part. We recommend using a trackable shipping method with insurance, as we cannot be responsible for items lost or damaged during return transit.

Ship your return to:

Hobi Global LLC
10300 WEST OFFICE DR STE 108C
HOUSTON, TX 77042
United States

Step 5: Confirmation and Refund

Once we receive and inspect your return, we will notify you via email. If approved, your refund will be processed within 5 to 10 business days. The refund will be issued to the original payment method used for the purchase.

Refund Process

Refund Amount

When you return an eligible item, you will receive a refund for:

  • The full purchase price of the item

  • Applicable sales tax (if any)

The following are not refundable:

  • Original Shipping Costs: Shipping charges are non-refundable unless the return is due to an error on our part or a defective product.

  • Return Shipping Costs: You are responsible for the cost of returning the item to us.

Refund Timeline

Once we receive your return, please allow:

  • 3 to 5 business days for us to inspect the item and process your refund

  • 5 to 10 business days for the refund to appear on your account, depending on your bank or card issuer

You will receive a confirmation email once your refund has been processed.

Payment Method Refund Times

Payment Method Estimated Refund Time
Credit/Debit Card 5 to 10 business days
Apple Pay 5 to 10 business days
Google Pay 5 to 10 business days

Please note that these are estimates provided by payment networks and may vary.

Exchanges

If you would like to exchange an item for a different product, size, or wood type, please follow the same return process outlined above. Once we receive your return and confirm its eligibility, we will process the exchange and ship the new item to you.

Important Notes for Exchanges:

  • You are responsible for return shipping costs for exchanges.

  • We will cover the shipping cost for sending the replacement item.

  • Exchanges are subject to product availability. If the desired item is out of stock, we will issue a refund instead.

Damaged or Defective Items

We take great care in packaging and shipping every order to ensure it arrives in perfect condition. However, if your item arrives damaged or defective, please contact us immediately.

What to Do

  1. Contact us within 7 days of receiving your order.

  2. Provide your order number and a detailed description of the issue.

  3. Include clear photos of the damage or defect.

Resolution

We will work quickly to resolve the issue. Options include:

  • Full Refund: We will refund the full purchase price, including original shipping costs.

  • Replacement: We will send you a replacement item at no additional cost.

  • Store Credit: We will issue store credit for the full value of your purchase.

In cases of damage or defect, we will provide you with a prepaid return shipping label so you can return the item at no cost to you.

Wrong Item Received

If you receive an item that is different from what you ordered, please contact us immediately. We apologize for the error and will make it right.

What to Do

  1. Contact us within 7 days of receiving the incorrect item.

  2. Provide your order number and a description of the item you received versus what you ordered.

  3. Include photos of the incorrect item.

Resolution

We will:

  • Arrange for the return of the incorrect item at no cost to you.

  • Ship the correct item to you as quickly as possible.

  • If the correct item is no longer available, we will issue a full refund or store credit.

Order Cancellations

We understand that plans can change. If you need to cancel your order, please contact us as soon as possible.

Cancellation Policy

  • Before Shipping: If your order has not yet been processed and shipped, we can cancel it and issue a full refund.

  • After Shipping: Once an order has been shipped, it cannot be canceled. You will need to follow the standard return process after receiving the item.

Made-to-Order and Custom Items

Orders for made-to-order items or custom engravings cannot be canceled once production has begun, as these items are crafted specifically for you.

International Returns

We proudly serve customers around the world. If you are returning an item from outside the United States, please note the following:

Return Shipping

  • You are responsible for return shipping costs for international returns.

  • We recommend using a trackable shipping method with insurance.

Customs and Duties

  • Any customs fees, duties, or taxes incurred during return shipping are the responsibility of the customer.

  • Please mark the package as “Returned Goods” to avoid additional customs charges.

Refund Timeline

International refunds may take longer to process due to customs clearance and bank processing times. Please allow up to 14 to 21 business days for the refund to appear on your account.

Gift Returns

If you received a Hobi Global product as a gift and would like to return it, we are happy to help.

Gift Return Process

  1. Contact us with the gift giver’s name or order number (if available).

  2. We will issue a store credit for the value of the gift, which can be used on our website.

  3. Store credit does not expire and can be applied to any future purchase.

If the gift giver’s order information cannot be located, we may ask for additional details to verify the purchase.

Refund Exceptions and Special Cases

Partial Refunds

In certain situations, we may issue a partial refund. This may occur if:

  • The item is returned with signs of use, damage, or missing parts.

  • The item is returned after the 30-day window.

  • The return is initiated without an RMA number.

We will notify you of any partial refund decisions and provide a clear explanation.

Non-Receipt of Return

If we do not receive your return within 30 days of your RMA issuance, the return request will be closed. If you need additional time, please contact us to request an extension.

Customer Support for Returns

Our customer support team is here to assist you with any questions or concerns regarding returns and refunds. We are committed to providing prompt, friendly, and helpful service.

Contact Information:

  • Phone: +84913076512

  • Email: HobiGlobal.Office@gmail.com

  • Website: hobiglobal.online

Business Hours: Monday through Friday, 9:00 AM to 6:00 PM (Central Time)

Frequently Asked Questions About Returns

How long do I have to return an item?
You have 30 calendar days from the date of delivery to initiate a return.

Do I need to pay for return shipping?
Yes, unless the return is due to a defect, damage, or error on our part.

Can I return a custom engraved item?
Custom engraved items are non-returnable unless there is a manufacturing defect.

How long does it take to get a refund?
Once we receive and inspect your return, refunds are processed within 5 to 10 business days.

What if my order arrives damaged?
Contact us immediately with photos of the damage. We will arrange for a replacement or refund at no cost to you.

Can I exchange an item?
Yes, we offer exchanges subject to product availability. Please follow the standard return process.

Do you offer free returns?
Free returns are offered only for defective, damaged, or incorrect items. For other returns, the customer is responsible for return shipping.

Our Promise to You

At Hobi Global LLC, we stand behind the quality of our products and the integrity of our service. Our Refund and Return Policy is designed to protect your interests and ensure that you have a positive shopping experience.

We are committed to:

  • Fairness: We treat every customer with respect and handle each return case with care and consideration.

  • Transparency: Our policies are clear, straightforward, and easy to understand.

  • Responsiveness: We respond to all return requests promptly and keep you informed throughout the process.

  • Quality Assurance: We continuously improve our products and packaging to minimize the need for returns.

Policy Updates

Hobi Global LLC reserves the right to update or modify this Refund and Return Policy at any time without prior notice. Changes will be effective immediately upon posting on our website. We encourage you to review this policy periodically to stay informed of any updates.

The date of the most recent update will be displayed at the bottom of this page.

Contact Us

If you have any questions about our Refund and Return Policy, or if you need assistance with a return, please do not hesitate to reach out. We are here to help.

Hobi Global LLC
10300 WEST OFFICE DR STE 108C
HOUSTON, TX 77042
United States

Phone: +84913076512
Email: HobiGlobal.Office@gmail.com
Website: hobiglobal.online

Hobi Global LLC — Where Craftsmanship Meets Culinary Art.