Terms and Conditions

These Terms and Conditions govern your use of our website, hobiglobal.online, and your purchase of products from Hobi Global LLC. By accessing our website, placing an order, or using our services, you agree to be bound by these Terms and Conditions. Please read them carefully before making any purchase.

We reserve the right to update, modify, or revise these Terms and Conditions at any time without prior notice. Your continued use of our website following any changes constitutes your acceptance of the new Terms and Conditions. The most current version will always be available on our website.

1. General Information

1.1 Company Details

Hobi Global LLC
10300 WEST OFFICE DR STE 108C
HOUSTON, TX 77042
United States

Phone: +84913076512
Email: HobiGlobal.Office@gmail.com
Website: hobiglobal.online

1.2 Business Operations

Hobi Global LLC is a premium provider of handcrafted wooden kitchenware, artisan cutting boards, charcuterie sets, culinary accessories, and curated gift collections. We operate primarily through our online store, serving customers across the United States and internationally.

1.3 Acceptance of Terms

By using our website and placing orders, you acknowledge that you have read, understood, and agree to these Terms and Conditions. If you do not agree with any part of these terms, you must not use our website or purchase our products.

2. Use of Our Website

2.1 Eligibility

You must be at least 18 years old to make a purchase on our website. By placing an order, you represent and warrant that you are at least 18 years of age and have the legal capacity to enter into a binding contract.

2.2 Account Registration

While you can browse our website without registering, creating an account offers additional benefits, including faster checkout, order history, and personalized recommendations. When you create an account, you agree to:

  • Provide accurate, current, and complete information

  • Maintain the security of your account credentials

  • Notify us immediately of any unauthorized use of your account

  • Accept responsibility for all activities that occur under your account

We reserve the right to suspend or terminate accounts that violate these terms or engage in fraudulent activity.

2.3 Prohibited Activities

When using our website, you agree not to:

  • Engage in any unlawful or fraudulent activity

  • Interfere with the proper functioning of our website

  • Upload or transmit viruses, malware, or harmful code

  • Attempt to gain unauthorized access to our systems

  • Use our website for any commercial purpose without our express consent

  • Scrape, copy, or reproduce our content without authorization

3. Product Information

3.1 Product Descriptions

We strive to provide accurate and detailed descriptions of all our products, including dimensions, materials, features, and care instructions. However, please note:

  • Natural Variations: As our products are handcrafted from natural hardwoods, each piece is unique. Grain patterns, colors, and textures will vary from the images shown.

  • Dimensions: Measurements are approximate and may vary slightly due to the handmade nature of our products.

  • Colors: Screen displays may affect color perception. We cannot guarantee that your monitor’s display of colors will be accurate.

3.2 Product Availability

All products are subject to availability. We make every effort to maintain accurate inventory levels on our website, but occasionally, items may sell out or be temporarily unavailable. If a product you ordered is out of stock, we will contact you to discuss alternatives or process a refund.

3.3 Made-to-Order and Custom Items

Many of our products are made-to-order, particularly those with custom wood selections, engravings, or personalized designs. These items are crafted specifically for you and may require additional production time. Please refer to the individual product pages for estimated production times.

3.4 Pricing and Currency

All prices are listed in United States Dollars (USD) and are subject to change without notice. We make every effort to ensure pricing accuracy, but errors may occur. If a pricing error is identified after you place an order, we will contact you to confirm the correct price or cancel the order.

3.5 Sales Tax

Sales tax is applied to orders shipped to addresses within the state of Texas, where our headquarters are located. For orders shipped to other locations, applicable taxes and duties may be calculated at checkout based on local regulations.

4. Orders and Payments

4.1 Order Acceptance

When you place an order on our website, you are making an offer to purchase our products. We reserve the right to accept or decline your order for any reason, including but not limited to:

  • Product unavailability

  • Pricing errors

  • Payment issues

  • Suspected fraud

Once we accept your order and process your payment, you will receive an order confirmation email. This email constitutes our acceptance of your order.

4.2 Payment Methods

We accept the following payment methods:

  • Credit Cards (Visa, Mastercard, American Express, Discover)

  • Debit Cards

  • Apple Pay

  • Google Pay

All payments are processed securely through Stripe, a PCI DSS Level 1 certified payment processor. For more information, please refer to our Payment Methods page.

4.3 Order Modifications and Cancellations

If you need to modify or cancel your order, please contact us as soon as possible. We will do our best to accommodate your request, provided the order has not yet been processed or shipped. Once an order has been dispatched, it cannot be canceled.

4.4 Order Confirmations

Upon placing an order, you will receive:

  • Order Confirmation Email: Acknowledges receipt of your order.

  • Shipping Confirmation Email: Includes tracking information once your order has shipped.

Please retain these emails for your records.

5. Shipping and Delivery

5.1 Shipping Policy

We ship to addresses within the United States and to many international destinations. Shipping costs and delivery times vary based on location and shipping method selected at checkout.

5.2 Delivery Times

  • Domestic (USA): 3 to 7 business days

  • International: 7 to 21 business days

Please note that these are estimates and do not include production time for made-to-order items. Delivery may be delayed due to factors beyond our control, such as weather, customs clearance, or carrier issues.

5.3 Risk of Loss

Title to products passes to you upon shipment. We are not responsible for loss, damage, or delay once the carrier takes possession of your package. We recommend selecting a shipping method with insurance for valuable orders.

5.4 International Shipping

For international orders, please be aware of the following:

  • Additional customs duties, taxes, or fees may apply and are your responsibility.

  • Delivery times may be longer due to customs processing.

  • We cannot be held responsible for delays caused by customs or regulatory agencies.

6. Returns and Refunds

6.1 Return Policy

We offer a 30-day return policy for most products. Please refer to our Refund and Return Policy for detailed information on eligibility, exclusions, and procedures.

6.2 Refund Processing

Refunds are processed through the original payment method used for the purchase. Please allow 5 to 10 business days for the refund to appear on your account.

6.3 Return Shipping

Unless the return is due to a defect or error on our part, you are responsible for return shipping costs. We recommend using a trackable shipping method with insurance.

7. Intellectual Property

7.1 Ownership

All content on our website, including text, images, graphics, logos, product designs, and trademarks, is the property of Hobi Global LLC and is protected by copyright, trademark, and other intellectual property laws.

7.2 Limited License

You are granted a limited, non-exclusive, non-transferable license to access and use our website for personal, non-commercial purposes. You may not reproduce, distribute, modify, or create derivative works from our content without our express written consent.

7.3 Trademarks

“Hobi Global,” “Hobi Global LLC,” and associated logos are trademarks of Hobi Global LLC. Unauthorized use of our trademarks is strictly prohibited.

8. User-Generated Content

8.1 Reviews and Feedback

We welcome customer reviews, comments, and feedback. By submitting content to our website, you grant us a non-exclusive, royalty-free, perpetual, and worldwide license to use, reproduce, modify, and display that content for any purpose.

8.2 Content Standards

You agree not to submit content that is:

  • Defamatory, abusive, or threatening

  • Obscene, vulgar, or offensive

  • Infringing on intellectual property rights

  • False, misleading, or deceptive

  • Spam or promotional content

We reserve the right to remove any content that violates these standards.

9. Disclaimer of Warranties

9.1 “As Is” Basis

Our products and website are provided on an “as is” and “as available” basis without warranties of any kind, either express or implied. To the fullest extent permitted by law, we disclaim all warranties, including but not limited to:

  • Merchantability

  • Fitness for a particular purpose

  • Non-infringement

  • Accuracy or completeness of product information

9.2 Wood Characteristics

As our products are made from natural wood, we cannot guarantee that they will be free from:

  • Natural variations in grain, color, or texture

  • Minor imperfections such as knots, mineral streaks, or small cracks

  • Changes in appearance over time due to exposure to light, moisture, or use

These characteristics are part of the natural beauty of wood and are not considered defects.

10. Limitation of Liability

To the maximum extent permitted by law, Hobi Global LLC shall not be liable for any direct, indirect, incidental, consequential, or punitive damages arising from:

  • Your use of our products or website

  • Inability to use our products or website

  • Unauthorized access to your account

  • Product defects or damages

  • Loss of data or profits

Our total liability for any claim arising from your purchase shall not exceed the purchase price of the product in question.

11. Indemnification

You agree to indemnify, defend, and hold harmless Hobi Global LLC, its officers, directors, employees, and agents from any claims, damages, losses, or expenses arising from:

  • Your use of our website

  • Your violation of these Terms and Conditions

  • Your violation of any third-party rights

  • Your breach of applicable laws or regulations

12. Governing Law and Dispute Resolution

12.1 Governing Law

These Terms and Conditions shall be governed by and construed in accordance with the laws of the State of Texas, without regard to its conflict of law principles.

12.2 Dispute Resolution

Any dispute arising from or relating to these Terms and Conditions, your use of our website, or your purchase of our products shall be resolved through the following process:

  1. Informal Resolution: Contact us directly to discuss the issue. We are committed to resolving disputes amicably.

  2. Mediation: If we cannot resolve the dispute informally, we may agree to mediation before a neutral third party.

  3. Arbitration: If mediation is unsuccessful, disputes shall be resolved through binding arbitration in accordance with the rules of the American Arbitration Association. Arbitration shall take place in Harris County, Texas.

12.3 Class Action Waiver

You agree that any dispute resolution proceedings will be conducted on an individual basis and not as a class action, consolidated action, or representative action.

13. Severability

If any provision of these Terms and Conditions is found to be invalid, illegal, or unenforceable, the remaining provisions shall continue in full force and effect. The invalid provision shall be replaced with a valid provision that most closely reflects the original intent.

14. Waiver

Our failure to enforce any provision of these Terms and Conditions shall not constitute a waiver of our right to enforce that provision or any other provision. Any waiver must be in writing and signed by an authorized representative of Hobi Global LLC.

15. Entire Agreement

These Terms and Conditions, together with our Privacy Policy, Refund and Return Policy, Shipping Policy, and any other policies referenced herein, constitute the entire agreement between you and Hobi Global LLC regarding your use of our website and purchase of our products.

16. Third-Party Links

Our website may contain links to third-party websites. These links are provided for your convenience and do not constitute an endorsement of the content, products, or services of those sites. We are not responsible for the privacy practices, terms, or content of third-party websites. You access third-party sites at your own risk.

17. Force Majeure

Hobi Global LLC shall not be liable for any failure to perform its obligations under these Terms and Conditions if such failure is caused by events beyond our reasonable control, including but not limited to:

  • Natural disasters (earthquakes, floods, hurricanes, etc.)

  • Acts of war, terrorism, or civil unrest

  • Pandemics or epidemics

  • Government actions, regulations, or restrictions

  • Supply chain disruptions

  • Power outages or technical failures

18. Customer Conduct

We expect our customers to conduct themselves with respect and courtesy when interacting with our team. We reserve the right to refuse service or cancel orders from customers who engage in:

  • Abusive, threatening, or harassing behavior

  • Fraudulent or deceptive activities

  • Violation of these Terms and Conditions

19. Privacy and Data Protection

Your privacy is important to us. Please review our Privacy Policy to understand how we collect, use, and protect your personal information.

20. Contact Information

If you have any questions, concerns, or requests regarding these Terms and Conditions, please contact us:

Hobi Global LLC
10300 WEST OFFICE DR STE 108C
HOUSTON, TX 77042
United States

Phone: +84913076512
Email: HobiGlobal.Office@gmail.com
Website: hobiglobal.online

21. Updates to Terms and Conditions

Hobi Global LLC reserves the right to update, modify, or revise these Terms and Conditions at any time without prior notice. Changes will be effective immediately upon posting on our website. We encourage you to review this page periodically to stay informed of any updates.

The date of the most recent update will be displayed at the top of this page.

22. Survival

Any provisions of these Terms and Conditions that by their nature should survive termination or expiration shall survive, including but not limited to:

  • Intellectual property provisions

  • Limitations of liability

  • Indemnification obligations

  • Governing law and dispute resolution provisions

23. Electronic Communications

When you use our website or send emails to us, you are communicating with us electronically. You consent to receive communications from us electronically. We may communicate with you by email or by posting notices on our website. You agree that all agreements, notices, disclosures, and other communications we provide to you electronically satisfy any legal requirement that such communications be in writing.

24. Assignment

You may not assign your rights or obligations under these Terms and Conditions without our prior written consent. We may assign our rights and obligations to any affiliate, subsidiary, or successor entity without restriction.

25. Headings

The headings used in these Terms and Conditions are for convenience only and do not affect the interpretation of any provision.

26. Language

These Terms and Conditions are written in English. In the event of any discrepancy between the English version and any translated version, the English version shall prevail.

Final Statement

Thank you for taking the time to read our Terms and Conditions. We value your trust and are committed to providing you with exceptional products and service. By shopping with Hobi Global LLC, you agree to these terms and help us maintain a safe, fair, and enjoyable shopping experience for everyone.

We look forward to serving you and being part of your culinary journey.

Hobi Global LLC — Where Craftsmanship Meets Culinary Art.