Privacy Policy

At Hobi Global LLC, we are committed to protecting your privacy and safeguarding your personal information. We understand that when you shop with us, you trust us with sensitive information, and we take that responsibility seriously. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit our website, place an order, or interact with us.

We encourage you to read this Privacy Policy carefully. By using our website and services, you consent to the collection and use of your information as described in this policy. We are dedicated to being transparent about our data practices and to providing you with control over your personal information.

1. Information We Collect

We collect various types of information to provide and improve our services, process your orders, and enhance your shopping experience.

1.1 Personal Information You Provide

When you interact with our website, place an order, create an account, or contact us, we may collect the following personal information:

  • Contact Information: Full name, email address, phone number, and shipping address.

  • Payment Information: Credit card details, debit card information, and billing address. Please note that payment information is processed through Stripe and is not stored on our servers.

  • Account Information: Username, password, and account preferences.

  • Order Information: Products purchased, order history, and transaction details.

  • Communication History: Records of your correspondence with us, including emails, phone calls, and chat messages.

  • Customization Details: Information provided for custom engravings, including names, dates, and special messages.

  • Feedback and Reviews: Comments, reviews, and feedback you submit about our products and services.

1.2 Information Collected Automatically

When you visit our website, we may automatically collect certain information about your device and browsing activity:

  • Device Information: IP address, browser type, operating system, and device type.

  • Usage Data: Pages visited, time spent on pages, links clicked, and navigation patterns.

  • Location Data: Approximate geographic location based on your IP address.

  • Cookies and Tracking Technologies: Information collected through cookies, web beacons, and similar technologies.

1.3 Information from Third Parties

We may receive information about you from third parties, including:

  • Payment Processors: Stripe may provide us with confirmation of payment and transaction details.

  • Shipping Carriers: We receive delivery confirmation and tracking information.

  • Social Media Platforms: If you interact with us on social media, we may receive information from those platforms in accordance with your privacy settings.

2. How We Use Your Information

We use the information we collect for various purposes, including:

2.1 Order Processing and Fulfillment

  • To process and fulfill your orders, including payment processing, shipping, and delivery.

  • To provide order confirmations, shipping updates, and delivery notifications.

  • To handle returns, refunds, and exchanges.

2.2 Customer Service

  • To respond to your inquiries, questions, and concerns.

  • To provide technical support and troubleshooting.

  • To address complaints and resolve issues.

2.3 Personalization and Improvement

  • To personalize your shopping experience and recommend products that may interest you.

  • To improve our website, products, and services based on your feedback and usage patterns.

  • To analyze trends, track user behavior, and gather demographic information.

2.4 Marketing and Communications

  • To send you promotional emails, newsletters, and special offers (with your consent).

  • To notify you about new products, upcoming events, and company updates.

  • To administer surveys, contests, and promotions.

2.5 Legal and Regulatory Compliance

  • To comply with applicable laws, regulations, and legal obligations.

  • To detect, prevent, and address fraud, security, and technical issues.

  • To enforce our Terms and Conditions and other policies.

3. How We Share Your Information

We respect your privacy and do not sell, rent, or trade your personal information to third parties for marketing purposes. However, we may share your information with trusted partners to provide and improve our services.

3.1 Service Providers

We share your information with third-party service providers who assist us in operating our business, including:

  • Payment Processors: Stripe handles payment transactions securely.

  • Shipping Carriers: USPS, UPS, FedEx, and DHL deliver your orders.

  • Email Marketing Platforms: We use email service providers to send newsletters and promotional emails.

  • Web Hosting and Analytics: We use hosting providers and analytics tools to operate our website and analyze user behavior.

  • Customer Support Tools: We use platforms to manage customer inquiries and support tickets.

These service providers have access to your information only to perform specific tasks on our behalf and are contractually obligated to protect your information.

3.2 Legal Requirements

We may disclose your information if required to do so by law or in response to valid requests from public authorities, including:

  • To comply with a subpoena, court order, or legal process.

  • To protect the rights, property, or safety of Hobi Global LLC, our customers, or others.

  • To enforce our Terms and Conditions and other policies.

3.3 Business Transfers

In the event of a merger, acquisition, reorganization, or sale of assets, your personal information may be transferred to the acquiring entity. We will notify you of any such change and provide you with options regarding your information.

3.4 With Your Consent

We may share your information with third parties with your explicit consent. You may withdraw your consent at any time.

4. Cookies and Tracking Technologies

4.1 What Are Cookies?

Cookies are small text files that are stored on your device when you visit a website. They help websites remember your preferences, enhance functionality, and provide a better browsing experience.

4.2 Types of Cookies We Use

We use the following types of cookies:

  • Essential Cookies: Necessary for the basic functioning of our website, such as enabling secure checkout and maintaining your session.

  • Functional Cookies: Remember your preferences and settings, such as language preference and login details.

  • Analytics Cookies: Help us understand how visitors interact with our website, which pages are visited, and how we can improve.

  • Marketing Cookies: Used to deliver relevant advertisements and track the effectiveness of our marketing campaigns.

4.3 Third-Party Cookies

We may allow third-party service providers, such as Google Analytics, to place cookies on your device to collect information about your browsing activity. These third parties have their own privacy policies.

4.4 Cookie Preferences

You can control and manage cookies through your browser settings. Most browsers allow you to:

  • Block all cookies

  • Delete existing cookies

  • Set preferences for specific websites

Please note that blocking or disabling cookies may affect the functionality of our website and your shopping experience.

5. Data Security

5.1 Security Measures

We take the security of your personal information seriously and implement a variety of security measures to protect it:

  • Encryption: We use Secure Sockets Layer (SSL) technology to encrypt data transmitted between your browser and our servers.

  • Access Controls: We restrict access to your personal information to authorized personnel only.

  • Secure Payment Processing: We use Stripe, a PCI DSS Level 1 certified payment processor, to handle all payment transactions.

  • Regular Monitoring: We monitor our systems for potential vulnerabilities and security threats.

5.2 Data Storage

Your personal information is stored on secure servers located in the United States. We retain your information only for as long as necessary to fulfill the purposes described in this Privacy Policy, unless a longer retention period is required by law.

5.3 No Guarantee of Absolute Security

While we implement robust security measures, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security, and you provide your information at your own risk.

6. Your Rights and Choices

6.1 Access, Update, and Delete

You have the right to:

  • Access: Request a copy of the personal information we hold about you.

  • Update: Correct or update inaccurate or incomplete information.

  • Delete: Request deletion of your personal information, subject to legal and contractual obligations.

To exercise these rights, please contact us at HobiGlobal.Office@gmail.com. We will respond to your request within a reasonable timeframe.

6.2 Marketing Communications

You have the right to opt out of receiving marketing communications from us at any time. You can:

  • Click the “Unsubscribe” link in any promotional email.

  • Contact us directly to request removal from our mailing list.

Please note that even if you opt out of marketing emails, we may still send you transactional emails related to your orders.

6.3 Do Not Track Signals

We do not currently respond to Do Not Track (DNT) signals sent by web browsers. However, we respect your privacy preferences and offer you choices regarding data collection through cookies.

6.4 California Consumer Privacy Act (CCPA)

If you are a California resident, you have specific rights under the California Consumer Privacy Act, including:

  • Right to Know: Request information about the categories and specific pieces of personal information we have collected about you.

  • Right to Delete: Request deletion of your personal information.

  • Right to Opt Out: Opt out of the sale of your personal information (we do not sell your information).

  • Right to Non-Discrimination: You will not be discriminated against for exercising your privacy rights.

To exercise your CCPA rights, please contact us at HobiGlobal.Office@gmail.com.

6.5 General Data Protection Regulation (GDPR)

If you are located in the European Union, you have rights under the General Data Protection Regulation, including:

  • Right of Access: Obtain confirmation that we process your data and access your data.

  • Right to Rectification: Request correction of inaccurate data.

  • Right to Erasure: Request deletion of your data.

  • Right to Restrict Processing: Request restriction of data processing.

  • Right to Data Portability: Receive your data in a structured format.

  • Right to Object: Object to processing based on legitimate interests.

To exercise your GDPR rights, please contact us at HobiGlobal.Office@gmail.com.

7. Children’s Privacy

Our website and services are not intended for children under the age of 13. We do not knowingly collect personal information from children. If you believe that we have inadvertently collected information from a child, please contact us immediately, and we will take steps to delete the information.

8. Third-Party Links

Our website may contain links to third-party websites, including social media platforms, payment processors, and partner sites. We are not responsible for the privacy practices or content of these third-party sites. We encourage you to review the privacy policies of any third-party websites you visit.

9. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, including:

  • Processing your orders and providing customer service.

  • Complying with legal obligations, such as tax and accounting requirements.

  • Resolving disputes and enforcing our agreements.

When your information is no longer needed, we will securely delete or anonymize it.

10. International Data Transfers

If you are located outside the United States, please be aware that your personal information may be transferred to and processed in the United States, where our servers are located. The data protection laws in the United States may differ from those in your country. By using our website and services, you consent to the transfer of your information to the United States.

We take steps to ensure that your information is protected in accordance with this Privacy Policy, regardless of where it is processed.

11. Changes to This Privacy Policy

Hobi Global LLC reserves the right to update or modify this Privacy Policy at any time without prior notice. Changes will be effective immediately upon posting on our website. We encourage you to review this policy periodically to stay informed of any updates.

The date of the most recent update will be displayed at the top of this page. Your continued use of our website following any changes constitutes your acceptance of the updated Privacy Policy.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

Hobi Global LLC
10300 WEST OFFICE DR STE 108C
HOUSTON, TX 77042
United States

Phone: +84913076512
Email: HobiGlobal.Office@gmail.com
Website: hobiglobal.online

We are committed to addressing your privacy concerns promptly and transparently.

13. Your California Privacy Rights

Under California Civil Code Section 1798.83 (the “Shine the Light” law), California residents have the right to request information about how we share their personal information with third parties for direct marketing purposes. We do not share your personal information with third parties for their direct marketing purposes without your consent. If you have any questions, please contact us.

14. Your Nevada Privacy Rights

Under Nevada law, Nevada residents have the right to opt out of the sale of their personal information. We do not sell personal information. If you have any questions, please contact us.

15. Do Not Sell My Personal Information

We do not sell your personal information to third parties. You do not need to take any action to opt out of the sale of your information because we do not engage in such practices.

16. Summary of Your Rights

Right Description How to Exercise
Access Request a copy of your personal information Contact us via email or phone
Update Correct inaccurate or incomplete information Contact us via email or phone
Delete Request deletion of your personal information Contact us via email or phone
Opt Out of Marketing Stop receiving promotional communications Click “Unsubscribe” in emails or contact us
Data Portability Receive your data in a structured format (GDPR) Contact us via email
Object to Processing Object to processing based on legitimate interests (GDPR) Contact us via email

17. Final Thoughts

Your privacy is important to us, and we are committed to protecting it. We believe that transparency and trust are the foundations of a strong relationship with our customers. This Privacy Policy reflects our commitment to safeguarding your personal information and providing you with control over how it is used.

If you have any questions or concerns about our privacy practices, please do not hesitate to contact us. We are here to help and value your trust in Hobi Global LLC.

Hobi Global LLC — Where Craftsmanship Meets Culinary Art.

Contact Information:

  • Address: 10300 WEST OFFICE DR STE 108C, HOUSTON, TX 77042

  • Phone: +84913076512

  • Email: HobiGlobal.Office@gmail.com

  • Website: hobiglobal.online