Shipping Policy

Your Order, Delivered with Care

At Hobi Global LLC, we understand that receiving your handcrafted kitchenware is an exciting moment. Whether you have ordered a beautiful cutting board for your own kitchen or a personalized gift for someone special, we want to ensure that your items arrive safely, promptly, and in perfect condition.

We take great pride in our products and extend that same care to how we package and ship them. Every order is carefully wrapped, securely packed, and shipped with attention to detail. This Shipping Policy is designed to provide you with clear, transparent information about our shipping methods, costs, delivery times, and procedures. We encourage you to read it thoroughly so you know exactly what to expect when you place an order with Hobi Global.

1. Order Processing Time

1.1 Standard Processing

Before your order is shipped, it must go through our processing and quality assurance procedures. Our standard processing time is:

  • In-Stock Items: 1 to 3 business days

  • Made-to-Order Items: 5 to 10 business days

  • Custom Engraved Items: 5 to 10 business days (depending on complexity)

Please note that these are estimates. During peak seasons, such as the holidays, processing times may be slightly longer. We will always notify you if we anticipate any significant delays.

1.2 Production Time for Made-to-Order Items

Many of our products are handcrafted to order. This includes items with custom wood selections, personalized engravings, and special sizes. For these items, production time varies:

  • Standard Made-to-Order: 5 to 10 business days

  • Complex Custom Orders: 10 to 14 business days

  • Big Chief Chopping Block (End Grain): 4 to 6 weeks (as noted on the product page)

We value the craftsmanship that goes into each piece and never rush the production process. Quality is our priority, and we thank you for your patience.

1.3 Order Confirmation and Updates

Once you place an order, you will receive:

  1. Order Confirmation Email: Immediately after your purchase. This confirms we have received your order.

  2. Processing Update Email: When your order enters production.

  3. Shipping Confirmation Email: When your order is dispatched, including a tracking number.

You can also log in to your account on our website to check the status of your order at any time.

1.4 Business Days

All processing and shipping times are quoted in business days. Business days are Monday through Friday, excluding U.S. federal holidays. Orders placed on weekends or holidays will begin processing on the next business day.

2. Domestic Shipping (United States)

We proudly serve customers across all 50 states. Our domestic shipping options are designed to offer flexibility, speed, and value.

2.1 Shipping Methods and Delivery Times

Shipping Method Estimated Delivery Time Cost
Standard Shipping 3 to 7 business days Calculated at checkout
Expedited Shipping 2 to 3 business days Calculated at checkout
Express Shipping 1 to 2 business days Calculated at checkout

Please note that delivery times are estimates and may vary based on your location, carrier performance, and weather conditions. We ship from our headquarters in Houston, Texas. Customers in nearby states may receive their orders faster.

2.2 Shipping Costs

Shipping costs are calculated at checkout based on:

  • The total weight and dimensions of your order

  • The shipping method selected

  • Your delivery address

We strive to offer competitive shipping rates. For orders over a certain amount (as specified on our website), we often provide free standard shipping.

2.3 Free Shipping Promotions

From time to time, we offer free shipping promotions. These promotions typically apply to orders that meet a minimum purchase threshold. The terms and conditions of any free shipping offer will be clearly stated on our website.

2.4 Carriers

We partner with reputable carriers to ensure reliable and timely delivery. Our primary domestic carriers include:

  • USPS (United States Postal Service)

  • UPS (United Parcel Service)

  • FedEx

The carrier used for your order may vary based on the shipping method selected, your location, and the size and weight of your package.

2.5 Shipping to PO Boxes and APO/FPO Addresses

We can ship to PO boxes and APO/FPO addresses via USPS. However, please note that delivery times may be longer, and tracking may be limited. Expedited shipping options are not available for these addresses.

3. International Shipping

We are proud to serve customers around the world. Our international shipping options make it easy for you to enjoy our handcrafted products no matter where you are.

3.1 Countries We Ship To

We ship to virtually all countries worldwide. If your country is not listed at checkout, please contact us, and we will do our best to accommodate your order.

3.2 International Shipping Methods and Delivery Times

Shipping Method Estimated Delivery Time Cost
International Standard 7 to 21 business days Calculated at checkout
International Expedited 5 to 10 business days Calculated at checkout

Delivery times are estimates and may vary based on customs processing, local carrier performance, and other factors beyond our control.

3.3 International Shipping Costs

International shipping costs are calculated at checkout based on:

  • The total weight and dimensions of your order

  • The shipping method selected

  • Your delivery address

  • Any applicable fuel surcharges

We offer competitive international shipping rates and work with global carriers to ensure reliable service.

3.4 Customs, Duties, and Taxes

For international orders, please be aware of the following:

  • Customs Duties and Taxes: These are determined by the customs authorities of your country and are your responsibility. They are not included in our shipping costs.

  • Import Fees: Some countries charge import fees or handling charges. These are also your responsibility.

  • Customs Clearance: Delays may occur if customs requires additional documentation or inspection.

We recommend contacting your local customs office before placing an order to understand any potential charges. We are not responsible for delays caused by customs or for any fees imposed by your country’s customs authorities.

3.5 Declared Value

For customs purposes, we declare the full value of the items in your order. We do not mark packages as gifts or understate the value, as this is illegal and could result in penalties for both you and us.

3.6 International Carriers

We use a variety of international carriers, including:

  • USPS International

  • UPS Worldwide

  • FedEx International

  • DHL

The carrier used will depend on your location and the shipping method selected.

4. Packaging and Presentation

4.1 Careful Packaging

We take great care in packaging every order to ensure it arrives in pristine condition. Our packaging process includes:

  • Protective Wrapping: Each item is individually wrapped in protective material.

  • Cushioning: We use bubble wrap, packing peanuts, or other cushioning materials to prevent movement and damage.

  • Sturdy Boxes: We use high-quality, durable boxes that can withstand the rigors of shipping.

4.2 Gift Packaging

If you have selected gift packaging at checkout, your item will be:

  • Wrapped in premium gift paper

  • Secured with a ribbon or bow

  • Accompanied by a personalized gift message (if requested)

  • Packed in an attractive gift box

Gift packaging adds an extra layer of care and makes your purchase ready for giving.

4.3 Sustainable Packaging

We are committed to sustainability and use eco-friendly packaging materials whenever possible. This includes:

  • Recyclable cardboard boxes

  • Biodegradable packing materials

  • Recycled paper products

We encourage you to recycle or reuse our packaging materials.

5. Tracking Your Order

5.1 Tracking Information

Once your order is shipped, you will receive a Shipping Confirmation Email with a tracking number. You can use this number to monitor your package’s progress through the carrier’s website.

5.2 How to Track

To track your order:

  1. Click the tracking link in your shipping confirmation email.

  2. Enter your tracking number on the carrier’s website.

  3. View the status and estimated delivery date.

If you have any issues with tracking, please contact us, and we will assist you.

5.3 Delivery Confirmation

When your package is delivered, the carrier will update the tracking status to “Delivered.” If you do not receive your package within the estimated delivery window, please check the tracking information first. If there are any issues, contact us, and we will investigate.

6. Shipping Delays and Issues

6.1 Common Causes of Delays

While we strive to deliver your order on time, delays can occasionally occur due to:

  • Weather Conditions: Severe weather can disrupt carrier operations.

  • Carrier Issues: High volume, sorting errors, or logistical challenges.

  • Customs Clearance: International orders may be delayed by customs inspections.

  • Address Errors: Incorrect or incomplete shipping addresses can cause delays or misdelivery.

  • Peak Seasons: During holidays, carriers experience higher-than-usual volumes.

6.2 What to Do If Your Order Is Delayed

If your order is delayed:

  1. Check your tracking information for updates.

  2. Contact the carrier directly with your tracking number.

  3. If the delay persists or you need assistance, contact us.

We will work with you and the carrier to resolve any issues and ensure your order reaches you.

6.3 Lost Packages

In the rare event that your package is lost:

  1. Contact the carrier to file a claim (if applicable).

  2. Contact us with your order number and tracking information.

  3. We will investigate and, if the package is confirmed lost, arrange for a replacement or refund.

Please note that we cannot be held responsible for packages that are lost after delivery confirmation (marked as “Delivered” by the carrier).

6.4 Damaged Packages

If your package arrives damaged:

  1. Take photos of the damaged package and contents.

  2. Contact us immediately with your order number and photos.

  3. Keep the original packaging until the issue is resolved.

We will arrange for a replacement or refund at no cost to you.

7. Shipping Address

7.1 Providing Your Shipping Address

When placing an order, please provide a complete and accurate shipping address, including:

  • Recipient’s full name

  • Street address (including apartment or suite number)

  • City

  • State/Province

  • Postal/ZIP code

  • Country

Double-check your address before submitting your order to avoid delays or misdelivery.

7.2 Address Changes

If you need to change your shipping address after placing an order:

  1. Contact us immediately.

  2. Provide your order number and the corrected address.

We will do our best to update your address before the order is shipped. However, once an order has been dispatched, we cannot change the delivery address.

7.3 Undeliverable Packages

If a package is returned to us as undeliverable due to an incorrect address or failure to pick up from the carrier:

  • We will contact you to confirm the correct address.

  • You may be responsible for additional shipping charges to resend the package.

8. Shipping Insurance

8.1 Standard Coverage

All orders shipped by Hobi Global include basic shipping insurance to protect against loss or damage during transit. This coverage is included in your shipping cost.

8.2 Additional Insurance

If you are shipping a high-value order and wish to purchase additional insurance, please contact us before placing your order. We will provide a quote and arrange for enhanced coverage.

9. Special Shipping Considerations

9.1 Made-to-Order Items

As noted above, made-to-order items require additional production time before shipping. Please account for this when planning your order. We will notify you when your item is ready to ship.

9.2 Large or Heavy Items

Some of our products, such as the Big Chief Chopping Block or large Lazy Susans, are heavier or bulkier than standard items. Shipping costs for these items may be higher due to their size and weight. The shipping cost will be calculated at checkout.

9.3 Multiple Items

If you order multiple items, they may be shipped together in one package or separately, depending on their size and weight. You will receive tracking information for each package.

10. Holiday Shipping

10.1 Peak Season

During the holiday season (November through January), shipping carriers experience high volumes, which can lead to delays. We recommend placing your orders early to ensure delivery by your desired date.

10.2 Holiday Shipping Deadlines

We will post holiday shipping deadlines on our website. These deadlines indicate the last date to order for delivery before major holidays. Please refer to our website for the most current information.

10.3 Gift Delivery

If you are ordering a gift for the holidays, please provide the recipient’s shipping address and consider selecting gift packaging for a polished presentation. You can also include a personalized gift message.

11. Climate and Product Considerations

11.1 Shipping to Dry Climates

Some of our products, particularly those made from sinker cypress, are sensitive to extreme dry conditions. As noted on our product pages, we do not ship sinker cypress products to certain dry climate states, including:

  • California

  • Nevada

  • Utah

  • Wyoming

  • Arizona

  • North Dakota

  • South Dakota

  • Nebraska

This is to prevent cracking and ensure the longevity of these unique, historically significant woods. If you live in one of these states and are interested in a sinker cypress product, please contact us to discuss alternative options.

11.2 Temperature Sensitivity

While our products are durable, extreme temperature fluctuations can affect wood. We recommend that you:

  • Bring your package indoors as soon as it arrives.

  • Allow the product to acclimate to room temperature before unpacking (especially in extreme weather).

12. Free Shipping Information

12.1 Eligibility

Free shipping promotions are typically available for orders that meet a minimum purchase threshold. The specific threshold and terms will be clearly stated on our website.

12.2 Exclusions

Free shipping may not apply to:

  • International orders

  • Expedited or express shipping

  • Large or heavy items with higher shipping costs

  • Orders to remote or difficult-to-reach locations

12.3 How to Qualify

To qualify for free shipping, simply add items to your cart until the total reaches the minimum threshold. The free shipping option will be automatically applied at checkout.

13. Customer Responsibilities

13.1 Accurate Address

You are responsible for providing an accurate and complete shipping address. We are not liable for delays, misdelivery, or additional costs resulting from incorrect address information.

13.2 Receiving the Package

Please ensure that someone is available to receive the package at the delivery address. If the carrier attempts delivery and no one is available, the package may be held at a local facility for pickup or returned to us.

13.3 Customs Compliance

For international orders, you are responsible for ensuring that the items can be legally imported into your country. We are not liable for items that are seized, confiscated, or delayed by customs authorities.

14. Contact Us About Shipping

If you have any questions or concerns about shipping, please do not hesitate to contact us. We are here to help.

Hobi Global LLC
10300 WEST OFFICE DR STE 108C
HOUSTON, TX 77042
United States

Phone: +84913076512
Email: HobiGlobal.Office@gmail.com
Website: hobiglobal.online

15. Policy Updates

Hobi Global LLC reserves the right to update or modify this Shipping Policy at any time without prior notice. Changes will be effective immediately upon posting on our website. We encourage you to review this policy periodically to stay informed of any updates.

The date of the most recent update will be displayed at the bottom of this page.

16. Final Thoughts

We understand that shipping is an essential part of your shopping experience. That is why we have designed this Shipping Policy to be transparent, fair, and customer-focused. Our goal is to ensure that your order arrives safely and on time, so you can enjoy your Hobi Global products without worry.

Thank you for choosing Hobi Global LLC. We are honored to be part of your culinary journey and look forward to serving you.

Hobi Global LLC — Where Craftsmanship Meets Culinary Art.